Mr & Mrs Neon Light

We are based in Southern California, and ship to everywhere in the Continental US. Expedited shipping is free for all Continental US orders over $75.

All orders are sent via USPS, UPS, FedEx or Amazon Logistics for Continental US destinations.

Orders placed on our website are processed for delivery within 3 business days. If you purchased your order during or after a sale period, please allow up to 5 business days for processing and packing. Once your order is dispatched you will receive shipping confirmation and tracking details. 

Urgent Orders

We know that sometimes you need something in a hurry. If you need your products urgently please select "EXPRESS" at checkout. 

If ordered prior to 11am PST, we can dispatch your order on the same working day. Please note, all oversized items (Runners, Umbrellas, Easels) may still be dispatched the next working day due to size on these products.

Standard Shipping

Allow 5 - 7 business days after dispatch notification for your item to arrive.

Expedited Shipping

Allow 2 - 3 business days after dispatch notification for your item to arrive.

Express Shipping

Allow 1 - 2 business days after dispatch notification for your item to arrive.

* Please note that COVID-19 delays may apply, so if you need your order urgently please contact our team.

We want you to be completely satisfied with your purchase and experience with JAHomesUS. Our team are always on hand to discuss your needs, and you can process returns through our online system. 

Our policy lasts 30 days from delivery of your products. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging.

We accept both refunds and exchange for store credit within the 30 day period. 

You may return your order within 30 days from the date of delivery. Email <enjoy@jahomes.us> with your order ID to complete a refund request.

Please note we cannot accept refunds on; RUNNERS

Products available for store credit only (no refund); UMBRELLAS, EASELS

Refunds on full price items

Once you've emailed us a return request, please allow 5 working days for it to be processed. Please note refunds can only be processed back to the original payment method. Please allow up to 7 days for the refund to appear back in your account once you finalize the returns process.

Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.

Return of umbrellas & easels

If you change your mind about these products, a store credit will be processed for the amount paid for the product. We cannot offer refunds on these products.

Return of runners

Due to health and safety reasons, we cannot accept return requests on runners.

Postage
We will provide pre-paid postage to send items back to us.